🐾 Welcome to Farmina Pet Shop’s FAQ page! We’re here to answer all your questions about our premium feline products and purr-fect delivery service. If you don’t find what you’re looking for, our cat-loving team is always ready to help at [email protected].
About Our Products
What types of products do you offer for cats?
We specialize in premium feline products that cater to both practical needs and luxurious comforts. Our carefully curated selection includes:
- Nutrition: High-quality dry food and wet food options
- Furniture: Scratching posts, Trees & Condos for climbing and lounging
- Comfort: Covered beds for cozy naps
- Essentials: Litter pans and chew toys
Are your food products grain-free?
Yes! We offer premium grain-free options in both our wet and dry food selections, including the ACANA brand mentioned on our site. Each product description clearly indicates dietary specifications so you can choose what’s best for your feline friend.
How do I choose the right size for cat furniture?
Our product pages include detailed sizing information and weight capacity for all furniture items. For trees and condos, we recommend measuring your available space and considering your cat’s size and activity level. If you need personalized advice, our Austin team is happy to help!
Ordering & Account
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save preferences, and checkout faster in the future.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery! If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.
Shipping & Delivery
Where do you ship?
We’re proud to ship our premium feline products worldwide! However, we currently cannot deliver to select Asian countries and some remote regions due to customs restrictions. During checkout, our system will automatically confirm if we can deliver to your location.
What shipping options are available?
We offer two convenient shipping methods:
- Express Purr-iority (Standard Shipping) – $12.95 USD flat rate via DHL or FedEx (10-15 days after dispatch)
- Happy Cat Saver (Free Shipping) – Free for orders over $50 via EMS (15-25 days after dispatch)
How long does delivery take?
After careful 1-2 day order processing in our Austin facility:
- Express Purr-iority: 10-15 days after dispatch
- Happy Cat Saver: 15-25 days after dispatch
Do you offer expedited shipping?
Currently, we offer our Express Purr-iority as the fastest shipping option. We’re constantly evaluating ways to deliver happiness even faster to you and your cat!
Returns & Refunds
What is your return policy?
We want every cat to be completely satisfied! If your feline friend isn’t happy with their purchase, you may return it within 15 days of delivery. Please contact our Austin team at [email protected] to initiate the return process.
Are there any non-returnable items?
For health and safety reasons, we cannot accept returns on opened food products. All other items must be returned in their original condition with packaging.
How long do refunds take?
Once we receive your returned item, we’ll process your refund within 3-5 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.
Contact & Support
How can I contact customer service?
Our cat-loving team in Austin is always here to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 4492 Valley Lane, Austin, US 78749
Do you have a physical store?
Currently, we operate exclusively online through happycatmeals.com. This allows us to focus on delivering premium products directly to your door while keeping our prices competitive. Our Austin facility is where we carefully prepare and ship all orders with love!
🐾 Thank you for choosing Farmina Pet Shop for your feline’s needs! We’re committed to delivering premium feline care—one happy meow at a time. Have a question we didn’t cover? Don’t hesitate to reach out to our friendly team!