Privacy Policy

Our Commitment to Your Privacy

At Farmina Pet Shop (“we”, “us”, or “our”), we value the trust our global community of cat parents places in us when shopping for premium feline products. Just as we carefully select veterinary-recommended products for your cat’s health, we’re equally committed to protecting your personal information with the highest standards of security.

1. Information We Collect

To provide our purr-fect shopping experience, we may collect:

• Account Information: Name, email address, shipping address, and payment details when you create an account or make a purchase
• Order Details: Products purchased (like Trees & Condos or ACANA grain-free food), order history, and preferences
• Payment Information: Encrypted payment details through our PCI-DSS compliant processors (we never store full card numbers)
• Technical Data: IP address, browser type, device information, and cookies (see Section 6)
• Communication Records: Emails or messages sent to [email protected]

2. How We Use Your Information

We use your data to:

• Process orders for scratching posts, covered beds, and other premium products
• Provide secure checkout with saved payment options (account holders only)
• Handle currency conversions for international customers
• Improve our website and product offerings
• Respond to customer service inquiries from our Austin-based team
• Send order confirmations and shipping updates (no spam, we promise!)

3. Data Sharing & Disclosure

We only share information when necessary:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Partners: Delivery information for your cat’s new tree or litter pan
• Legal Requirements: When required by law or to protect our business

We never sell your data to third parties.

4. Data Storage & Security

Your information is protected like we protect our premium cat food:

• Encrypted storage with industry-standard security measures
• PCI-DSS compliance for all payment processing
• Regular security audits of our systems
• Limited employee access to sensitive data

Data is stored on secure servers, with international orders processed through our global infrastructure (excluding select Asian countries and remote regions).

5. Your Rights

As a valued customer, you can:

• Access, update, or delete your account information
• Opt-out of marketing communications
• Request order history details
• Withdraw consent for data processing (may affect service)
• Lodge complaints with relevant authorities

Contact [email protected] to exercise these rights.

6. Cookies & Tracking Technologies

Our website uses cookies to:

• Remember your preferences (like currency selection)
• Analyze site traffic to improve the shopping experience
• Enable secure login and cart functionality

You can manage cookies through your browser settings, though some features (like saved payment options) may not work without them.

7. Policy Updates

We may update this policy as our shop grows. Significant changes will be communicated to account holders. Continued use of happycatmeals.com constitutes acceptance of the current policy.

8. Contact Us

For privacy concerns or questions about your data:

Our Austin-based cat lovers are ready to help!