Welcome to Farmina Pet Shop! These Terms and Conditions (“Terms”) govern your use of our website happycatmeals.com and all purchases made through our online store. By accessing our site or making a purchase, you agree to comply with these Terms.

1. Our Commitment to You

At Farmina Pet Shop, we’re passionate about providing premium products for your feline companions. We strive to make your shopping experience as delightful as your cat’s purr, with transparent policies and exceptional service.

2. Website Use

2.1 Eligibility

To use our website and make purchases, you must:

  • Be at least 18 years old
  • Have legal capacity to enter into binding contracts
  • Reside in a country we ship to (excluding certain Asian countries and remote areas)

2.2 User Responsibilities

You agree to:

  • Provide accurate and current information when creating an account or making purchases
  • Not use our site for any illegal or unauthorized purpose
  • Not reproduce, duplicate, or resell our products without authorization

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our products (including chew toys, covered beds, dry food, litter pans, scratching posts, trees & condos, and wet food). However:

  • Colors may vary slightly due to monitor settings
  • Product images are for illustrative purposes only
  • We reserve the right to update product specifications

3.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we’ll notify you promptly and offer alternatives or a refund.

3.3 Health & Safety

Our products are designed for feline use. You are responsible for:

  • Selecting appropriate products for your cat’s size and needs
  • Supervising your pet’s use of products, especially new items
  • Following all product instructions and warnings

4. Orders & Payments

4.1 Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • Your order becomes binding when we send the confirmation

4.2 Pricing

All prices are in USD and include applicable taxes unless stated otherwise. We reserve the right to adjust prices but will honor the price at the time of your order.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method at the time of purchase.

5. Shipping & Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

5.2 International Orders

For customers outside the US:

  • You may be responsible for customs fees, taxes, or duties
  • Delivery times may exceed estimates
  • We cannot ship to certain Asian countries or remote areas

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe:

  1. Check your tracking information
  2. Contact the shipping carrier
  3. If unresolved, email us at [email protected] within 30 days of shipment

6. Returns & Refunds

6.1 Return Policy

We accept returns of most unused, unopened items within 15 days of delivery. To qualify:

  • Item must be in original condition and packaging
  • Provide proof of purchase
  • Initiate return within 15 days

6.2 Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

  • Opened or unopened wet food
  • Opened dry food packages
  • Used litter pans
  • Any products showing signs of use

6.3 Refund Process

Refunds:

  • Are issued to the original payment method
  • Exclude original shipping costs (unless our error)
  • Take 3-10 business days to process (varies by payment method)

7. Intellectual Property

All content on our website (logos, text, images, etc.) is our property or licensed to us. You may not:

  • Reproduce, distribute, or modify any content without permission
  • Use our trademarks without written consent
  • Use automated systems to extract data from our site

8. Limitation of Liability

Farmina Pet Shop shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Product misuse or failure to follow instructions
  • Delivery delays beyond our reasonable control
  • Typographical errors on our website

Our maximum liability for any claim related to our products or services is limited to the purchase price paid.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect and use your information.

10. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance.

11. Governing Law

These Terms are governed by Texas law. Any disputes shall be resolved in courts located in Austin, Texas.

12. Contact Us

For questions about these Terms:

Farmina Pet Shop
4492 Valley Lane
Austin, TX 78749
Email: [email protected]

Thank you for choosing Farmina Pet Shop – where your satisfaction and your cat’s happiness are our top priorities!